At 922bet, your personal data is handled with the highest standards of care, security, and transparency. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and what rights you have over your own data.
Six core principles that define how 922bet approaches the collection, storage, and use of your personal information.
All data transmitted between your device and the 922bet platform is protected by 256-bit SSL/TLS encryption — the same standard used by global financial institutions. Your login credentials, payment details, and personal information are never transmitted in plain text.
922bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to operate your account, process transactions, and fulfil our legal and regulatory obligations.
Data collected by 922bet is used only for the specific purposes for which it was gathered. We do not repurpose your data without obtaining fresh consent. Every data collection point on the platform is tied to a clearly stated processing purpose.
We collect only the data that is strictly necessary to deliver our services safely and efficiently. 922bet does not request excessive personal information at registration or during account use. If a data point is not needed, we do not ask for it.
Your personal data is retained only for as long as necessary to serve the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
You have meaningful rights over your personal data, including the right to access, correct, and request deletion of your information. 922bet maintains a dedicated data rights process and responds to all verified data requests within a reasonable timeframe.
922bet is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear, plain English exactly what personal information we collect from you, the purposes for which we use it, the circumstances under which we may share it with third parties, how long we hold it, and the rights you have with respect to your own data.
This policy applies to all personal data collected through the 922bet website at https://922bet.club, including data collected during account registration, account use, financial transactions, customer support interactions, and any other engagement with the platform or its services.
We designed this policy to be readable and accessible. If you have any questions about any part of this document, please do not hesitate to contact our support team using the contact details provided in Section 14. We are happy to explain anything in more detail.
922bet collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform. The table below summarises the main categories of personal data we process:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID or passport number (where verification is required) | At registration and during KYC verification |
| Contact Data | Mobile phone number, email address (if provided) | At registration and account updates |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history | When making deposits or withdrawals |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, clickstream data | During platform use |
| Communication Data | Records of live chat conversations, support emails, and any other correspondence with 922bet staff | During support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time preferences | When responsible gaming tools are activated |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of identification, beyond what may be incidentally present in identity verification documents submitted by the player.
922bet collects personal data through the following channels and mechanisms:
You provide data directly to us when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or update your account settings. This is the primary source of identity and contact data held by 922bet.
When you access and use the 922bet platform, we automatically collect technical and usage data through server logs, session tracking technologies, and analytics tools. This includes your IP address, device identifiers, browser information, and a record of your in-platform activity such as pages viewed and games played.
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method, the relevant payment provider shares a transaction confirmation with 922bet. This confirmation includes the transaction reference number, the registered mobile wallet number, and the transaction amount. Full payment account credentials are handled exclusively by the payment provider and are not stored on 922bet's systems.
Third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and others) may share aggregated or session-level game data with 922bet to facilitate game history, dispute resolution, and responsible gaming monitoring. This data is limited to game outcomes, wagered amounts, and session timestamps.
922bet uses the personal data it collects for the following purposes:
922bet processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
922bet does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We share transaction-relevant data with bKash, Nagad, Rocket, Upay, and other supported payment providers solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they process.
Third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive a session token and anonymised player identifier when you launch a game. They do not receive your full identity data, mobile number, or financial details.
922bet uses third-party technology providers for services such as cloud hosting, platform security monitoring, analytics, and live chat support infrastructure. These providers process data strictly on our instructions and under binding confidentiality agreements. They are not permitted to use your data for their own purposes.
922bet will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, court order, or enforceable governmental request. We will notify affected players of such disclosures where permitted to do so by law.
In the event of a merger, acquisition, or sale of all or part of 922bet's business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy with reasonable advance notice.
922bet uses cookies and similar tracking technologies to operate the platform, maintain session security, analyse platform performance, and personalise your experience. The following categories of cookies are used on the platform:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your account. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to identify and fix performance issues.
922bet implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
922bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Contractual and legal compliance |
| Financial transaction records | 7 years from transaction date | Anti-money laundering and audit obligations |
| Identity verification documents | 5 years from account closure | KYC regulatory requirements |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical / usage logs | 13 months from collection | Platform security and analytics |
| Responsible gaming records | 5 years from last update | Player protection obligations |
| Marketing consent records | 3 years from last consent action | Demonstrating lawful basis for communications |
When data is no longer required, it is securely deleted or irreversibly anonymised. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.
922bet respects your rights over your personal data. Depending on the applicable legal framework, you may have some or all of the following rights with respect to your personal data held by 922bet:
To exercise any of these rights, please contact us using the details in Section 14. We may ask you to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days, though complex requests may take up to 60 days with appropriate notice to you.
The 922bet platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from any person under the age of 18. Age verification is conducted as part of the account registration and KYC process to enforce this restriction.
If 922bet becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete all personal data collected from that individual, and void any transactions conducted through that account.
Parents and guardians who believe that a minor may have registered an account on the 922bet platform are encouraged to contact us immediately at [email protected]. We take underage gambling prevention seriously and will act on all such reports as a matter of priority.
The 922bet platform integrates with a number of third-party services to deliver its full range of features. Each of these providers operates under its own privacy policy and data protection practices, for which 922bet is not responsible. The principal third-party services integrated with the platform include:
922bet conducts due diligence on all third-party service providers before engagement and requires them to maintain data security and privacy standards consistent with this Privacy Policy. We periodically review our third-party relationships to ensure ongoing compliance.
922bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will:
Your continued use of the 922bet platform following the posting of any revised Privacy Policy constitutes your acceptance of that revised policy. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 922bet handles your personal data, please contact our Data & Privacy team through any of the following channels:
When submitting a data rights request, please include your registered mobile number or username so that we can verify your identity and locate your account. We will not process data rights requests that cannot be attributed to a verified account holder.
Our support team operates 24 hours a day, 7 days a week, including weekends and public holidays in Bangladesh — including Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh. Privacy and data rights enquiries are handled in English and are escalated to a senior team member if not resolved within the standard response window.
Now that you understand how your data is protected, explore everything 922bet has to offer — from live cricket betting and world-class slots to our full live casino experience.